TEACHING FRONTLINE STAFF HOW TO IMPROVE PERFORMANCE TO INCREASE SALES, SERVICE AND PROFITS.
JUNIOR LEVEL INTRODUCTION TO SALES AND CUSTOMER SERVICE COURSE
TITLE: How to sell product and services effectively.
Course code: ST140120, Duration: 1 DAY, Cost $275.00+ GST
Suitable for those new to retail sales and customer service or those with less than 2 years experience. Equivalent Level 3
INTERMEDIATE LEVEL SALES AND CUSTOMER SERVICE COURSE
TITLE: How to build sales based relationships with customers.
Course code: ST140119, Duration: 1 DAY, Cost $275+ GST.
Suitable for those in retail sales and customer service who wish to advance and, have up to 3 years experience. Equivalent level 4
ADVANCED LEVEL MERCHANDISING FOR PROFIT
TITLE: Merchandising products to achieve sales results.
Course Code: ST140118, Duration 1 DAY, Cost $275+ GST.
Suitable for experienced retail staff with 2-3 years experience. Includes 2.5hr merchandising observation field trip.
What’s the Cost Of Low Retail Sales Skills And Poor Customer Service?
“56% of shoppers will not revisit stores where they have experienced poor customer service”
“77% of Retail Staff fit the Average (24%) to Bad (53%) category”
“65% of Retail Sales Staff are considered incompetent”
“A lack of Retail Sales Skills directly results in a 70% loss of customer interest and subsequent sale”
Source: FEd retail audit Nov 2012 – Nov 2013
For information and bookings call:
021 0850 9484
09 940 4495
Call 09 940 4495 for course dates and information