TEACHING FRONTLINE STAFF HOW TO IMPROVE PERFORMANCE TO INCREASE SALES, SERVICE AND PROFITS.

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JUNIOR LEVEL INTRODUCTION TO SALES AND CUSTOMER SERVICE COURSE

TITLE: How to sell product and services effectively.

Course code: ST140120, Duration: 1 DAY, Cost $275.00+ GST

Suitable for those new to retail sales and customer service or those with less than 2 years experience. Equivalent Level 3

 

INTERMEDIATE LEVEL SALES AND CUSTOMER SERVICE COURSE

TITLE: How to build sales based relationships with customers.

Course code: ST140119, Duration: 1 DAY, Cost $275+ GST.

Suitable for those in retail sales and customer service who wish to advance and, have up to 3 years experience. Equivalent level 4

 

ADVANCED LEVEL MERCHANDISING FOR PROFIT

TITLE: Merchandising products to achieve sales results.

Course Code: ST140118, Duration 1 DAY, Cost $275+ GST.

Suitable for experienced retail staff with 2-3 years experience. Includes 2.5hr merchandising observation field trip.

What’s the Cost Of Low Retail Sales Skills And Poor Customer Service?

“56% of shoppers will not revisit stores where they have experienced poor customer service”

“77% of Retail Staff fit the Average (24%) to Bad (53%) category”

“65% of Retail Sales Staff are considered incompetent”

“A lack of Retail Sales Skills directly results in a 70% loss of customer interest and subsequent sale”

Source: FEd retail audit Nov 2012 – Nov 2013

 
For information and bookings call:

Michael Rowse

021 0850 9484

09 940 4495

info@nstc.co.nz

Call 09 940 4495 for course dates and information